Return and refund policy

Return Policy for FZ Jewelry

At FZ Jewelry, we want you to love your purchase. If you’re not completely satisfied, you may return your item within 30 days of the delivery date for a full refund or exchange. Please contact us at support@fzjewelry.com for the return address.

Note: Customers are responsible for all return shipping costs unless the item is defective or incorrect.

Return Guidelines

To be eligible for a return, the following conditions must be met:

  • Items must be in their original condition, unworn, unwashed, and unaltered, with all tags still attached.
  • Items must be returned with the original packaging.
  • Items must be returned in a single package.
  • Returns must use the same delivery service as the original shipment.
  • Custom-made items cannot be returned.

Returning Defective or Incorrect Items

If you receive a damaged or incorrect item, please follow these steps:

  1. Contact our customer service team at support@fzjewelry.com.
  2. Provide a photo and description of the defective or incorrect item, along with your order number.

Our team will review your claim and contact you with the next steps. Please report any defective, damaged, or incorrect items within 7 days of delivery.

Size or Color Exchanges

If the size or color of your item is not suitable, you may return it for an exchange. However, you will need to cover the shipping costs.

To qualify for a return or exchange:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging or include the company label.
  • A receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you via email of its approval or rejection. If approved, a refund will be processed, and a credit will be applied to your original payment method within a few days.

Important notes:

  • Original shipping costs are non-refundable.
  • Refund processing times may vary based on your payment provider.

If Your Refund Is Delayed

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as refunds may take time to process.
  3. Reach out to your bank, as there may be delays in posting refunds.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@fzjewelry.com.

Return Shipping Costs

Customers are responsible for covering the actual cost of return shipping, unless the item is defective or incorrect.

How to Start a Return

To initiate a return, please email us at support@fzjewelry.com to request a return form. Ensure that your return package clearly indicates it is a return, and include the total value of the returned items on the postal service form.

We are committed to ensuring a smooth and fair return process. If you have any questions, don’t hesitate to reach out to us. Thank you for shopping with FZ Jewelry!